Senior Manager - F&A - Pune
Job Description:
Role : Senior Manager
Location : Pune
Some Key points:
- Excellent communication skills
- Experience managing a large team ~80-100
- Has experience managing a diverse global team, at minimum one or two international locations
- Operational management skills
Domain can be bit compromised, but not communication & leadership must be absolutely fantastic
Location: Pune
Roles & Responsibilities:
- Meeting contractual requirements, SLAs, KPIs for aligned accounts, meeting C-Sat requirements for aligned clients in P2P and F&A space
- Manage service delivery for P2P operations for large team across multiple locations (including international locations)
- Meeting top line / bottom line targets for aligned account/s
- Drive RPA / Transformation / CI Projects across multiple delivery locations
- Be the delivery SPOC for all upcoming transitions
- Mining of existing accounts to grow topline
- Providing leadership to the team, talent retention (meeting attrition targets), people capability building
- Contribution to business development for additional business
Skills Desired:
- In-depth knowledge and appreciation of domain in F&A (P2P/O2C/R2R).
- Hands-on experience in F&A Delivery in BPO/SSC.
- Great analytical skills – data driven approach
- Program Management experience
- Project Management experience
- Client management ability
- Excellent articulation and communication skills
- Excellent Presentation Skills
- Superb interpersonal and people management skills
- Ability to engage with internal and external stakeholders
- Resilient and confident
- Ability to handle large teams (300+)
- Creativity and innovativeness
- Ensure smooth and transparent communication with customer
- Proactively understand and meet customer expectations and ensure high CSAT score.
Technology Competence
- Working experience of SAP
- knowledge of MS-Visio for process documentation
- Fast learner to adapt to any new tools technology
Key Skills :
Company Profile
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