Collection – Voice process - B3 - Nasik

Job Description:

TL Responsibilities:

• Oversee day-to-day operations of a Collections process
• Delegate tasks and set deadlines
• Monitor team performance and report on metrics
• Motivate team members
• Delivery and team management
• Identify and resolve exceptional queries
• Reporting & escalate issues
• Maintain quality, accuracy & Turnaround time (TAT) as per Service Level Agreement (SLA)
• Adherence to overall Service Delivery Requirements
• Listen to team members’ feedback and resolve any issues or conflicts
• Recognize high performance and reward accomplishments

Technical Skills

• Proven work experience as a team leader or supervisor
• In-depth knowledge of performance metrics
• Organizational and time-management skills
• Decision-making skills
• Excellent skills in MS Office
• Excellent Communication Skills (Spoken & Written)

Additional Details:

• Shift Time: Morning Shift 8:00 AM to 7:00 PM
• Work location: Associate should be flexible to work in Nashik for next one year
• Should be working as a TL in a Collections Process