5 Opening(s)
20.0 Year(s) To 30.0 Year(s)
30.00 LPA TO 75.00 LPA
VP WFM- Bangalore or Mumbai
Hope you are doing well! as per our discussion please find attached the job description and below the required details.
CTC- 75 LPA including 25% variable
Contact centre experience is must have
Candidates from Third party BPO experience
Excellent communication skills
Seasoned WFM candidate
Kindly share the profile summary in below format ...
3 Opening(s)
3.5 Year(s) To 10.0 Year(s)
3.00 LPA TO 6.50 LPA
Below JD for WFM ( Scheduler )
Develops schedules that effectively deliver staffing levels that consistently achieve service level commitments.
Reviews and processes schedule change requests.
Performs ongoing analysis of current staffing and efficiencies comparing them to current staffing requirements to insure proper staffing in all skills 24X7.
Optimizing breaks, meeting and other non-productive ...
4 Opening(s)
2.0 Year(s) To 5.0 Year(s)
Not Mentioned TO 3.50 LPA
Job Description
Experience
Complete understanding of overall operational activities including phone, email, chat, community and social media support
· Must have a good working knowledge of Excel and other Windows based programs (Word, PowerPoint, etc.), and have the ability to organize/analyze data in a structured manner.
Capacity Planning experience is preferred.
· Minimum of one ...