32 Job openings found

  S393077 6 Mumbai 30250-Query Management-Service Desk Non-Voice Support Customer Support Shikha Training & Quality   SR- S393077, CL-6, Location- Mumbai (only). Please find attached the JD for the same.   Manage & run program for portfolio of clients (social media & other S&P clients) Should be handling internal + external stakeholders Resource would be responsible of handling - Quality, Training & Policies Should ...

Job Summary :This position will be responsible for a specific Operations Department managing global day-to-day operating activities, product and service delivery, Turn Times, SLA Adherence, revenue recognition and growth; expense, cost and margin control, monthly, quarterly and annual financial goal management, group profitability, customer interaction and efficiency and efficacy metricsKnowledge, ...

Few Points for ref.   Job Location : Airoli and US shift with 2 week off(Sunday fix and any day in between week) Team management, Project understanding, Business improvement, Root cause Analysis, Process Improvement, Conflict Management Knowledge of Metric that are followed for Client or Team’s SLA Strong with EDM process or with automations/continuous improvement ...

Job Description: NextGen Content Delivery Lead   Content Delivery Lead serves and leads as a single point of contact who is accountable towards client vendor manager for driving digital outcomes from demand through service, geared towards delivering meaningful content, based on insights and nuances derived from analytics data and market trends. Has a good ...

QA Lead Job Description   Job Role: Quality Lead Experience: 10 to 12 years Location : Mumbai Shift: Flexible with shifts   Role & Responsibilities:   5+ years experience leading a team of minimum 5-6 members Establish and evolve formal QA processes, ensuring that the team is using industry-accepted best practices. Oversee all aspects of quality assurance including establishing metrics, ...

Responsibilities / Accountabilities §  Understand the Adobe implementation and underlying data model §  Help in setting up the data model and integration in Adobe Campaign during set up phase §  Architect and design technical solutions as well as integrate and configure complex technology to drive multi-touch/multi-channel marketing, defined by the buyer’s journey, using ...

Shift Timings - Flexible (will have to cater to global timings as per client requirement) Location - Pune           Delivery HRO Ops manager C1 Pune                 Please see that we need people who have: ADP PCPW experience (ADP PC Payroll for Windows) & Workday (HR system) Experience of US/ CA (US and Canada) Payroll ...

  We are looking at an FTE size of 100 they should have managed internally Credit card collections experience is mandatory with 7-8 yrs collections experience O2C or AR profiles would not fit in for this profile Outbound voice process UAE shifts since it’s a UAE client No Sunday holiday it will be Fri                             PRINCIPAL RESPONSIBLITIES 1. Handle ...

  Job Description Job Title: Process Associate - Voice Collections Reporting To: Team Leader Job Description •Contact customers daily in manual environment to communicate account receivable status. • Meet required productivity metrics, i.e. call volume levels, contacts made, payment promises secured, Amount collected etc. • Meet required criteria for call quality standards. ...

 Looking for people with presales B/g of Life Insurance, someone who has brought business/ deals of Annuity management, Pension & Compensation (P&C) Job Description: Brings Insurance(Life & Annuities/P&C) domain relevance in all pursuits and business conversations with the client organizations Exposure to RFX Process, Timelines, Sections, Solution development, RFP response Has deep Insurance domain ...