Collection – Voice process - B3 - Nasik

Collection – Voice process - B3 - Nasik

Stalwart Management Consulting
1 Nos.
5957
Full Time
4.0 Year(s) To 8.0 Year(s)
0.00 LPA TO 7.00 LPA
Job Description:

TL Responsibilities:

 

  • Oversee day-to-day operations of a Collections process
  • Delegate tasks and set deadlines
  • Monitor team performance and report on metrics
  • Motivate team members
  • Delivery and team management
  • Identify and resolve exceptional queries
  • Reporting & escalate issues
  • Maintain quality, accuracy & Turnaround time (TAT) as per Service Level Agreement (SLA)
  • Adherence to overall Service Delivery Requirements
  • Listen to team members’ feedback and resolve any issues or conflicts
  • Recognize high performance and reward accomplishments

 

Technical Skills

  • Proven work experience as a team leader or supervisor
  • In-depth knowledge of performance metrics
  • Organizational and time-management skills
  • Decision-making skills
  • Excellent skills in MS Office
  • Excellent Communication Skills (Spoken & Written)

 

Additional Details:

 

  • Shift Time: Morning Shift 8:00 AM to 7:00 PM
  • Work location: Associate should be flexible to work in Nashik for next one year
  • Should be working as a TL in a Collections Process

 

 

 

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