Sales Order Specialist - L11 - Mumbai

Ø  Serve as a trusted advisor to field sales on pricing, product configuration, and business terms to drive deal closure

Ø  Serve as an escalation point to business partners for quote-to-cash operations, and ensure compliance with published sales and business approval policies.

Ø  Act as the primary liaison with all cross-functional business partners involved in the order process to facilitate deal closure.

Ø  Build productive relationships and feedback loops with Legal, Finance, Sales and Product teams to drive operational and process efficiencies, interpret and negotiate contractual language, and manage approvals for all non-standard contractual language.

Ø  Measure, monitor, and report select performance metrics.

Ø  Enable the sales team to increase productivity by assuming pre-sales research and managing quote creation-to-bookings process.

Ø  Responsible for creating and delivering sales quotes by configuring quotes and submitting internal service requests through internal systems.

Ø  Troubleshoot internal systems in order to drive timely and accurate sales quote creation.

Ø  Ensure bookings by navigating internal networks—Sales as well as other departments.

Ø  Act as liaison to Sales, Revenue Operations and Customer Care. Respond fast, prioritize and stay on top of all research requests.

Ø  Identify, investigate and clarify customer inquiries and issues. Determine quick and efficient resolution.

Ø  Research, report and analyze customer data for various customer projects (renewals, service upgrades, customer inquiries)

Ø  Answer sales/internal customer inquiries on order status, track info and order processing procedures.

Ø  Work on quote revisions, review T&Cs, validate discounting errors, gather pricing approvals, collect missing info/documents.

Ø  Communicate effectively with a variety of departments within the company, and function well within a team framework.

Ø  Create Customer Price Lists

Ø  Create Customer Accounts

Ø  Draft and send change order documents to Customers to add and delete services.

Ø  Provide guidance & instruction to internal customers on the ordering process

Ø  Research and resolve order-related inquiries

Ø  Prepare standard and non-standard ordering documents

Ø  Perform customer on-boarding tasks (e.g., customer validation and contract quality assurance)

Ø  Dispatch and monitor status of requests for assistance for the Customer Contracts Revenue Operations team

Ø  Support contracts administration projects (e.g., standardizing and logging SLA data, price increases, file audits etc.)

Ø  Assist with department administrative tasks as needed (e.g. making sure contracts are returned to customers and made available internally in a timely manner).

Ø  Serve as a single point of contact for the resolution of all order processing questions and issues for their assigned sales & customer base.

Ø  Responsible for understanding and adhering to SOX controls.

Ø  Work on special projects as required.

Ø  Experience drafting contractual agreements.

Ø  3-6 years of experience in an order processing, customer service and contract / document processing environment.

Ø  Strong communication and relationship building skills along with the ability to work well with other departments and varying levels of management. (IT, Customer Care, Sales, etc…)

Ø  Strong attention to detail.

Ø  Strong ability to organize and prioritize tasks and workload.

Ø  The ability to multi-task and work with limited supervision

Ø  Able to work with tight deadlines is a must.

Ø  Proficiency in basic contractual language and a general knowledge of spreadsheets and databases is desired.

Ø  Siebel, Salesforce.com knowledge or experience a plus

Ø  Candidate must be able to work independently and manage a variety of tasks that involve setting priorities and troubleshooting. 

Ø  Candidate must possess analytical and problem solving skills

Ø  Attention to detail and a high degree of accuracy required

Ø  Demonstrated teamwork, collaboration and proactiveness

Ø  Strong operational experience and software skills. Flexibility, enthusiasm and ability to work independently.

Ø  Excellent communication & interpersonal skills.

Ø  Demonstrated industry experience in sales operations, deal desk or contracts management within a leading high-growth technology firm; Cloud experience a plus.

Ø  Excellent verbal and written communication skills, facilitating clear and open communication at all levels of the organization; understanding and experience with Salesforce and project management tools.

Ø  Demonstrated ability to lead complex strategic and operational initiatives.