Underwriting US Mortgage L11 Chennai Chennai - Apply Stalwart Management Consulting

Opening: 3 Nos.

Job ID: 5550

Employment Type: Full Time

Reference:

Work Experience: 3.0 Year(s) To 6.0 Year(s)

CTC Salary: 3.00 LPA TO 5.50 LPA

Location:

Posted On: 11th Aug, 2020

Residentisl Underwriting - US Mortgage – L11 - Chennai

*US Mortgage experience only

*Team Handling experience (Should be TL on paper)

*Night Shifts

*Notice period – Max 45 months

Responsibilities/Authorities

Manage Operations from process & measurement standpoint
Set and assess representative’s performance expectations and performance, and create individual action plans
Monitor associate customer contacts and provide constructive feedback on performance to individuals on a regular basis
Conduct briefings and team meetings for team status updates, new product information, policy and procedures change, etc.
Ensure key service center performance indicators are met and assist Operations team with performance summary reports creation
Collect feedback from associates, managers, and Quality Coaching team to identify associate training and development needs
Assist with scheduling and forecasting of staff to maintain optimal service provided
Develop reward and recognition programs for teams
Present current customer issues, trends, and recommended solutions to management
Maintain current understanding of policies and procedures, website changes, new products and processes of company and customer service center
Manage escalated customer enquiries / complaints

Unique Knowledge & Skill Requirement
Strong people management skills to manage and motivate a team of individuals in a normally hectic, high volume service center environment
Effective coaching and supervisory skills
Industry understanding & detailed knowledge of processes, work methods, procedures & policies
Strong organizational, management, and team building skills
Strong internet and computer literacy skills

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Underwriting - US Mortgage - L11 - Chennai