Underwriting - US Mortgage - L11 - Chennai
Job Description:
Residentisl Underwriting - US Mortgage – L11 - Chennai
*US Mortgage experience only
*Team Handling experience (Should be TL on paper)
*Night Shifts
*Notice period – Max 45 months
| Responsibilities/Authorities |
| Manage Operations from process & measurement standpoint | |||||||
| Set and assess representative’s performance expectations and performance, and create individual action plans | |||||||
| Monitor associate customer contacts and provide constructive feedback on performance to individuals on a regular basis | |||||||
| Conduct briefings and team meetings for team status updates, new product information, policy and procedures change, etc. | |||||||
| Ensure key service center performance indicators are met and assist Operations team with performance summary reports creation | |||||||
| Collect feedback from associates, managers, and Quality Coaching team to identify associate training and development needs | |||||||
| Assist with scheduling and forecasting of staff to maintain optimal service provided | |||||||
| Develop reward and recognition programs for teams | |||||||
| Present current customer issues, trends, and recommended solutions to management | |||||||
| Maintain current understanding of policies and procedures, website changes, new products and processes of company and customer service center | |||||||
| Manage escalated customer enquiries / complaints | |||||||
| Unique Knowledge & Skill Requirement | |||||||
| Strong people management skills to manage and motivate a team of individuals in a normally hectic, high volume service center environment | |||||||
| Effective coaching and supervisory skills | |||||||
| Industry understanding & detailed knowledge of processes, work methods, procedures & policies | |||||||
| Strong organizational, management, and team building skills | |||||||
| Strong internet and computer literacy skills | |||||||
Key Skills :
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