Content Author - L9 - Mumbai

Overall Purpose of the Job

The content Author will be a part of the team responsible for adaptation of content across all local websites for the client using a content management system

Broad areas of work include:

·         Understanding client’s requirements about the content

·         Understand the technical requirement of the content masters including but not limited to structure, components to be used, functionality.

·         Set up content and perform content updates as per client’s requirements and agreed timelines

·         Ensure quality and timely completion of requests

·         Identify, manage, resolve and escalate risks and issues affecting timely closures of requests

Responsibilities / Authorities:

The responsibilities / authorities include:

Managing content related requests

·         Coordinate with concerned stakeholders for ensuring complete understanding of requests, requesting new/additional information, mock up approvals, request closures etc.

·         Be able to perform basic to medium complexity HTML coding and photoshop activities like image re-sizing, in-image text editing, re-encoding etc.

·         Create and manage content templates in SDL tridion

·         Ensure proper deployment of content in production system across platforms

·         Coordinate with third party technical teams for issue resolution when needed

·         Adhere to various operational processes

·         Identify gaps and areas for improvement in the processes and proposing solution improvements

·         Apply learnings and Industry standard best practices from past experience

·         Ensure timely completion of tasks and requests

·         Ensure high quality closures of all requests with zero margin of error

Other management activities

·         Identify operational risks and issues and take mitigating actions as required

·         Be flexible to work in shift hours and with other stakeholders

·         Help in managing overall team’s work-load by managing own deliverables and help team when required

Competencies

Functional Skills:

·         1-2 years of experience in content management in CMS (SDL Tridion, AEM etc)

·         Experience in working with globally distributed teams

·         Ability to work in complex multiple stakeholder environment and complete plans on schedule

Interpersonal Skills:

·         Strong Interpersonal and communication skills including ability to interact with senior members in the project board.

·         Ability to work independently with minimal supervision as a self-starter and chase down people/teams to achieve closure when required.

·         Ability to take end-to-end ownership of success of delivery by collaborating across teams and individuals.

·         An organized and planned approach to work with the ability to move things swiftly despite several dependencies. Appreciation of the need for documentation.

Technical Skills:

·         Hands on experience in CMS platforms like SDL Tridio, AEM, sitecore etc

·         Hands on experience in HTML coding and CSS

·         Basic experience in Photoshop

Language Skills: fluent in English

Education and Organizations

Education

Any Graduation