Campaign Quality Auditor - L10/L11 - Mumbai

Overall Purpose of the Job

The QA Specialist be a part of the team responsible for auditing website for various markets that deliver of marketing services to our client regarding the campaign and content management processes.

Broad areas of work include:

·         Auditing campaigns and online content for the website

·         Completing audits as per client’s requirements and agreed timelines

·         Support process transformation activities based on analysis of QA results

·         Ensure quality and timely completion of audits

·         Ensure clear feedback on errors

·         Flag risks to quality to the leads and reporting of audit results

·         Team management in absence of the lead

Responsibilities / Authorities:

The responsibilities / authorities include:

Primary activities include

·         Audit requests for all types of work using standard checklists

·         Tracking audit results

·         Managing analysis of issues by conducting RCA, pareto analysis etc

·         Completing audits based on targets and timelines

·         Adhere to the audit framework when conducting audits

·         Identify common defects and devise measures and actions for improvement

·         Reporting audit results, feedback and progress on improvements at frequency defined by management

·         Coach individuals to improve their output quality

·         Maintain checklists versions and communicate updates to the team

Other management activities

·         Identify operational risks and issues related to current process and indicate to operations

·         Be flexible to work in shift hours ensuring complete overlap with markets and stakeholders

·         Help in overall team’s workload by managing own deliverables and help team when required