PNC Insurance - SPE/TL - Pune/Noida

Job Description:

Summary of essential Job functions

• Achieve process Service Level Agreements / metrics – productivity and quality targets within the established timelines
• Ensure process guidelines are followed and met as documented
• 100% Process adherence to transaction processing timelines involving transactions and other measurable metrics
• Adhere to shift handover process
• Record data relating to production statistics, end-user related notes, etc. as appropriate
• Provide updates and submit reports related to own area of work
• Resolve process related queries within defined timelines with process leads and team leads
• Resolve process related queries and expedite on data requests
• Contribute/update knowledge repository to ensure adherence to defined exception rates for claims processes
• Implement small process improvement projects
• Capture pre-defined policies/amendments in the client system during a business day
• Record the output in the system provided by Cognizant
• Perform re-work on policies which were not processed First Time Right
• Be responsible for the process improvement ideas on productivity & accuracy
• Potential seed resources for staffing new engagements
• Contribute to and participate in knowledge sharing sessions
• Completes all mandatory assessment/ certifications as applicable
• Align individual goals with team objectives (work cohesively with the team)
• Collate team performance data for reporting purposes as and when requested by Process and Team Lead

Technical Skills, Experience and Qualification

• Any Full time Graduation/ MBA
• Minimum 1 year Experience in US PnC domain- Either Front Office or Back Office Ops
• Understanding of Commercial Insurance policies and procedures is an added advantage
• Advance Level knowledge of Microsoft Office applications like, Word, Excel, PowerPoint etc.
• Production Management - Production & Quality

Soft Skills and Abilities

Required

• Prior work experience in PnC domain
• Excellent written and verbal Communication Skills
• Contribute to Process improvements
• Flexibility of working in shifts
• Experience interacting with end clients via written or verbal medium

Preferred                             

• Effective Problem Solving approach
• Able to handle complex / critical situations
• Eye for detail
• Customer Focused