Ops manager - Oil and Gas - Kolkata

Job Description:

JD for this role.

• Work with Client stake-holders to provide visibility and guidance around performance, work-flows and SLA/KPIs
• Minimum 1 year as a Ops Delivery Manager in the Oil and Gas Domain – Might have worked for accounts like – Shell, British Petroleum, Total, ExxonMobil, AGL Energy, Avanti Gas etc.
• Should have managed both B2B and B2C platforms in Oil and Gas Domain (Both preferred, atleast one is Mandatory)
• Lead monthly and Quarterly Service Management Reviews with Client
• Be responsible for detailed reporting and RCA during and post Major Incidents / Outages in Retail Sites
• Work with Senior LT within the organization on operational and tactical issues such as attrition/retention, establishing change, following up to drive behaviours and drive adoption of compliance best practices
• Work with aligned Business Finance Managers to manage and deliver financial goals
• Account farming by understanding key business needs by building robust connect with key players in the Client Organisation
• Be assertive on most issues and use judgement when to pull and push client as necessary
• Must be comfortable with US shifts
• Should have managed a team of over 50+ FTEs

Good to Have:

• Graduation in any Degree
• Working knowledge of Quality tenets would be a plus (DMAIC, Lean CI etc.)
• Profound knowledge in MS Excel, Powerpoint, P&L Management
• ITIL Foundation will be +
• Managed mid-size to Large Size Service Delivery Operations as an Ops Manager
• Passport with a valid Canada, US Visa would be a +

Base location is Kolkata, West Bengal