Adwords - L10/9 - Hyderabad

Job Description:

Requirements at L9 & L10

Shift: Day Shifts, Location: Hyderabad

Address: Divyashree Orion Tower A, B B SY.No.66, Rai Durg, 1, Naga Hills Rd, Serilingampally, Hyderabad 

Process: ILCS

Need someone who comes with strong understanding and experience in end to end ops of Google Adwords. For L9, min 9 years overall experience with about 4.5 years in the role of TL. Max Compensation – 11 LPA + variables

For L10, min 5.5 to 6 years overall experience with atleast 2.5 years in the role of TL. Max Compensation – 8.5 LPA + variables

Communication has to be very good. Ok to hire Pan – India. Candidates who are currently working with CTS are no-poach.

Selection process: HR, Skills Test to be administered by Business and TR.

Job Description Team Lead

1. Minimum graduate degree or equivalent with a strong academic record
2. 5+ years’ experience at handling customers within service/technical fields
3. Previous people management experience
4. Experience working in a B2B environment
5. Demonstrated proficiency with written & spoken English
6. Outstanding customer service skills
7. Ability to work on a flexible schedule
8. Active user of Digital/Internet and online applications (AdWords, Advertising, etc)
9. Demonstrated capacity for critical thinking and analysis
10. Strong attention to detail
11. Ability to identify and grow talent, lead, motivate and coach direct reports
12. Proven ability to establish and develop effective teams & manage their performance
13. Proven ability to identify training needs and support development of programs
14. Moderate understanding of business process improvement methods
15. High level of integrity as demonstrated personally and professionally
16. Proven ability to coach in one-on-one and also in a team setting
17. Able to adapt quickly to changes in workflow
18. Proficient in conflict management
19. Familiarity with project management
20. Comfort communicating with all levels of management
21. Excellent organizational skills and detail oriented approach to problem solving
22. Demonstrated proficiency in multitasking and prioritization
23. Maintaining a thorough understanding of Google & departmental process and policies
24. Clearly demonstrated passion for ensuring the success of Google’s culture of excellence and commitment to quality and customer service
25. Providing excellent customer service to Google Account Optimizers, Account Managers & Google

Customers