Associate - Email Process
Job Description:
Open Positions- 15
Excellent Communication Skills
Graduate from any stream- non IT (Freshers can also apply)
Shifts -6 AM to 6 AM (Rotational Shifts)
5 Days Working (Weekend Off)
Sal – 16000 PM (In hand + 15% Variable pay)
- Verify client data and input it accurately into the system within agreed parameters in order to maintain customer service and quality standards by following client procedures and processes;
- Perform search on the internet to verify/update customers’ personal details;
- Understand the issue, provide clarification to the customers and process each case as per the customer requirements and set guidelines;
- Issue letters/cheques depending upon customers case;
- Escalate any issue to the Team Manager on time;
- Maintain accurate records and management reports as per process specifications;
- Participate in team engagement activities
- Assist and mentor colleagues by sharing experience where appropriate, in meeting SLAs.
Is task oriented, carrying out activities clearly defined within a job/role description. Is responsible for their individual performance targets and contribution to team performance targets, ensuring they are doing the right thing for the customer.
Key Skills :
Company Profile
Established in 2004. Part of the FTSE 100, --- has been serving both the public and private sectors in the UK since the 1980s, and has 75,000 staff across the UK, Europe, --- and South Africa.
The ---n operations
--- --- is ---'s largest multi-client service centre, partnering with clients to transform and streamline their business processes by adding valuable insights and delivering exceptional customer service.
In ---, we deliver back office administration, front office customer contact and technology (software, infrastructure and product development) services of varied complexity, also providing clients with incisive customer intelligence and analytics.
We have over 7000 staff based out of 5 offices across 3 cities – Mumbai, Pune and Bengaluru.
Areas of expertise: HR & Payroll, Financial Services, Insurance, Logistics, Pensions, Public Sector, Retail, Telecom and Utilities
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- Interested candidates are requested to apply for this job.
- Recruiters will evaluate your candidature and will get in touch with you.