Sales Force Marketing Cloud - L7 - India

Job Description:

Main responsibilities

Work with senior Marketing Operations leadership to

• Understand the processes followed; scope of delivery; tech stack
• Assess and identify key pain points and opportunities for improvement in CX, productivity, process simplification, cost reduction, and business outcomes
• Come up with a thought through and clear report on suggestions and recommendations of what can be done in SFMC to help address
• Educate operators on under-utilized existing SFMC functionalities that may be under leveraged
• Convince and ‘sell’ stakeholders on the benefits, and drive adoption
• Have conversations with client IT and business on the rationale behind the recommendations, and unblock as required to support implementation
• Be detail oriented and have sufficient drive to get to the desired outcome
• Be flexible and be able to ideate on alternate approaches to meet the program objectives and be ready with ‘Plan B’ to ensure continuous progress
• React at short notice to urgent requirements and be able to navigate and stretch to be able to unblock and solve to get to an outcome

Key Attributes

• Deep skills in SFMC; expert certification
• Experience in tech consulting/ delivery roles that are client facing in the business analysis, business blue print, value realization phases specific to SFMC
• Excellent verbal and written communication skills.
• Strong presentation and persuasion skills.
• Knowledge of IT development processes and devops
• Knowledge of marketing operations process
• Demonstrated ability to effectively establish and maintain working relationships with all levels of the organization.
• Demonstrated analysis and innovative problem solving skills
• Experience working in matrix, multi-functional teams
• Strong interest in being aware of new martech technologies
• Demonstrated ability to course correct, react fast and get to outcomes