Ops manager - Oil and Gas - Kolkata

Ops manager - Oil and Gas - Kolkata

Stalwart Management Consulting
1 Nos.
13246
Full Time
8.0 Year(s) To 13.0 Year(s)
8.00 LPA TO 16.00 LPA
ITES / BPO / KPO / Customer Service / Operations
ITES/BPO/KPO
Job Description:

JD for this role.

  • Work with Client stake-holders to provide visibility and guidance around performance, work-flows and SLA/KPIs
  • Minimum 1 year as a Ops Delivery Manager in the Oil and Gas Domain – Might have worked for accounts like – Shell, British Petroleum, Total, ExxonMobil, AGL Energy, Avanti Gas etc.
  • Should have managed both B2B and B2C platforms in Oil and Gas Domain (Both preferred, atleast one is Mandatory)
  • Lead monthly and Quarterly Service Management Reviews with Client
  • Be responsible for detailed reporting and RCA during and post Major Incidents / Outages in Retail Sites
  • Work with Senior LT within the organization on operational and tactical issues such as attrition/retention, establishing change, following up to drive behaviours and drive adoption of compliance best practices
  • Work with aligned Business Finance Managers to manage and deliver financial goals
  • Account farming by understanding key business needs by building robust connect with key players in the Client Organisation
  • Be assertive on most issues and use judgement when to pull and push client as necessary
  • Must be comfortable with US shifts
  • Should have managed a team of over 50+ FTEs

 

Good to Have:

  • Graduation in any Degree
  • Working knowledge of Quality tenets would be a plus (DMAIC, Lean CI etc.)
  • Profound knowledge in MS Excel, Powerpoint, P&L Management
  • ITIL Foundation will be +
  • Managed mid-size to Large Size Service Delivery Operations as an Ops Manager
  • Passport with a valid Canada, US Visa would be a +

Base location is Kolkata, West Bengal

Keyskills :
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