3 Opening(s)
15.0 Year(s) To 20.0 Year(s)
28.00 LPA TO 40.00 LPA
S393077
6
Mumbai
30250-Query Management-Service Desk Non-Voice Support
Customer Support
Shikha
Training & Quality
SR- S393077, CL-6, Location- Mumbai (only). Please find attached the JD for the same.
Manage & run program for portfolio of clients (social media & other S&P clients)
Should be handling internal + external stakeholders
Resource would be responsible of handling - Quality, Training & Policies
Should ...
1 Opening(s)
5.0 Year(s) To 10.0 Year(s)
4.00 LPA TO 9.27 LPA
Few Points for ref.
Job Location : Airoli and US shift with 2 week off(Sunday fix and any day in between week)
Team management, Project understanding, Business improvement, Root cause Analysis, Process Improvement, Conflict Management
Knowledge of Metric that are followed for Client or Team’s SLA
Strong with EDM process or with automations/continuous improvement ...
2 Opening(s)
7.0 Year(s) To 12.0 Year(s)
0.00 LPA TO 16.00 LPA
We are looking at an FTE size of 100 they should have managed internally
Credit card collections experience is mandatory with 7-8 yrs collections experience
O2C or AR profiles would not fit in for this profile
Outbound voice process
UAE shifts since it’s a UAE client
No Sunday holiday it will be Fri
PRINCIPAL RESPONSIBLITIES
1. Handle ...