Insurance Life Insurance Pensions B5/6 Nagpur Nagpur - Apply Stalwart Management Consulting

Insurance - Life Insurance & Pensions - B5/6 - Nagpur

Opening: 0 Nos.

Job ID: 9283

Employment Type: Full Time

Reference:

Work Experience: 8.0 Year(s) To 13.0 Year(s)

CTC Salary: 0.00 LPA TO 0.00 LPA

Location:

Posted On: 08th Jan, 2019

Job Description:

Job Description - Delivery Manager, Insurance at Nagpur

Job Requirement

Location: Nagpur
Grade : BPO5

Must have:

1) Ready to relocate to Nagpur by or before
2) BFSI domain knowledge preferred
3) Experience in driving, strategizing quality metrics that report health of a project (commercial and delivery) is a must
4) Should have had strong customer interfacing skills with particular emphasis on customer experience management in transformation
5) Good understanding of business with P&L responsibility

6) Sound exposure to Project Management Methodologies, Estimation, and Pre-sales support.
7) Should have an executive presence
8) Demonstrating thought leadership and lessons learnt from the other organizations as appropriate to ensure successful Delivery of contracted services levels.
9) Strong Client Relationship management and stakeholder management skills
10) Effective Leader and excellent personal organization and planning skills
11) Should demonstrate the ability to solve problems creatively
12) Should be able to create and manage change
13) Leveraging Business acumen, management experience, change management skills and domain expertise skills to provide strategic and tactical support to service Delivery operations
14) Ability to work effectively in ambiguity, shifting priorities and multiple deadlines

Job Description

• Manage and lead a team of 100+ FTEs as part of customer service operations for an UK based client
• Provide strategic direction to the team to provide assured and best in class delivery
• Drive the off-shore solution with focus on including the right elements that will enable on-time and Quality
delivery
• Responsible to help identify/ recruit resources and resource utilization
• Liaise with Business Users for Requirement for various project streams across different lines of business
• Managing and driving the overall service of the Program other channels
• Key contact for all levels of governance forums
• Responsible for complete adherence to Program Level SOW
• Business process re-engineering and optimization

Experience

8 - 13 Years

Qualification

BACHELOR OF BUSINESS ADMINISTRATION, BACHELOR OF BUSINESS STUDIES, BACHELOR OF COMMERCE, Bachelor of Management Studies, MASTER OF BU

Location: Nagpur
Grade : BPO6

Must have:
1)Applicants with Supervisor’s approval is a must.
4) BFSI domain knowledge preferred
5) Experience in driving, strategizing quality metrics that report health of a project (commercial and delivery) is a must
6) Should have had strong customer interfacing skills with particular emphasis on customer experience management in transformation
7) Good understanding of business with P&L responsibility
8) Sound exposure to Project Management Methodologies, Estimation, and Pre-sales support.
9) Should have an executive presence
10) Demonstrating thought leadership and lessons learnt from the other organizations as appropriate to ensure successful Delivery of contracted services levels.
11) Strong Client Relationship management and stakeholder management skills
12) Effective Leader and excellent personal organization and planning skills
13) Should demonstrate the ability to solve problems creatively
14) Should be able to create and manage change
15) Leveraging Business acumen, management experience, change management skills and domain expertise skills to provide strategic and tactical support to service Delivery operations
16) Ability to work effectively in ambiguity, shifting priorities and multiple deadlines

• Manage and lead a team of 200+ FTEs as part of customer service operations for an UK based client
• Provide strategic direction to the team to provide assured and best in class delivery
• Drive the off-shore solution with focus on including the right elements that will enable on-time and Quality
delivery
• Responsible to help identify/ recruit resources and resource utilization
• Liaise with Business Users for Requirement for various project streams across different lines of business
• Managing and driving the overall service of the Program other channels
• Key contact for all levels of governance forums
• Responsible for complete adherence to Program Level SOW
• Business process re-engineering and optimization

Key Skills :

Company Profile

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Insurance - Life Insurance & Pensions - B5/6 - Nagpur