Support executive - B3 - Mumbai
Job Description:
| Location: Mumbai |
| Grade : BPO3 |
| Must have: |
| • Exposure in writing SQL Scripts & handling jobs/process failures and other system incidents |
| • Honds on experience in ticketing tools as per ITIL Service management Best Practices. |
| Technical Skills: |
| • Hands on experience in deploying the applications in IIS ,SQL monitoring and administration |
| • Basic knowledge in Infrastructure, understanding of Server, HWs & ITIL awareness |
| Soft Skills: |
| • Good written, verbal communication and presentation skills. |
| • Good understanding of Business e-mail writing etiquette. |
| • Analytical and logical thinking |
| Good to Have: |
| • Basic knowledge in Linux OS, Java deployment, Server Virtualization |
| Graduation & Experience |
| • Graduates from any stream |
| • Handle L1 requests from internal and external customers. • Ensure that problems and solutions are properly recorded and determines priorities in the handling of incident as per ITIL Service management Best Practices. • Application deployment in IIS and SQL monitoring & Administration. • KEDB and PMDB maintainence |
Key Skills :
Company Profile
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