Aftermarket Analyst - Warranty Analyst - L11 - Chennnai

Aftermarket Analyst - Warranty Analyst - L11 - Chennnai

Stalwart Management Consulting (2 Opening)
3.0 Year(s) To 6.0 Year(s)
0.00 LPA To 4.50 LPA

Job Profile

 

OVERALL PURPOSE OF JOB

*Background in Aircraft / Aeronautical Engineering Industry Mandatory

                *Warranty Experience

                *Shift timings : 5:30 PM to 2:30 AM

Efficiently manage the process as a whole which includes

 

  • Strong customer orientation as role involves Customer Query Resolution, Claims Creation, Claims Adjudication, Master Data Management, and Data Analysis of Aerospace & Defence customers
  • Review and analyze Aircraft Engine Teardown report / Part & Engine Service Investigation report / Cost Estimate / Invoice
  • Review and analyse Engine Service Bulletins / Spare Parts Bulletins / Maintenance Manauls / Illustrated Part Catlogues etc.,
  • Relate egnine events and inputs to Warranty document (Policy Manuals / Operating Procedures / Commerical Support Documents / Service Information Letter)
  • Understand of Bill of Materials, Maintenance Manuals & Part Catalogues
  • Follow-up on supporting documents with Aerospace & Defence customers
  • Effecient co-ordination with Service Engineers / Customer Maganger / Programs / Service Centre Networks
  • Effective follow-up with Cleint stakeholder for Claims & Commercial Support approvals
  • Manage and delegate work load of the process in absence of lead
  • Analyse & Process Claims, Estimates/Invoices and Reporting based on criticality
  • Validate the input and raise flag in case of deviations
  • Escalate issues on time and handle escalation perform RCCA and document turnback
  • Handle client calls and escalation calls in absence of the lead
  • Develop and update reports/metrics for the management
  • Random Quality Audits done and shared with all in the team

 

Process

 

  • Activation, Adjudication, Claims creation, Master Data Management, Inbox Management, Customer Service Representive – Service Centre Networks and Data Analysis

Data Analytics, Warranty analytics,

Company Info

Not Available
Not Available
No:51, T E K Meadows, Old Mahabalipuram Road, Sholinganallur, Chennai, Tamil Nadu 600119

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