US Mortgage – Claims- Celler - L10

US Mortgage – Claims- Celler - L10

Stalwart Management Consulting (2 Opening)
5.0 Year(s) To 10.0 Year(s)
Not Mentioned To 8.00 LPA

Job Profile


*US Mortgage experience only

*Team Handling experience (Should be TL on paper)

*Night Shifts

                *Notice period – Max 2 months

Manage Operations from process & measurement standpoint              
Set and assess representative’s performance expectations and performance, and create individual action plans              
Monitor associate customer contacts and provide constructive feedback on performance to individuals on a regular basis              
Conduct briefings and team meetings for team status updates, new product information, policy and procedures change, etc.              
Ensure key service center performance indicators are met and assist Operations team with performance summary reports creation              
Collect feedback from associates, managers, and Quality Coaching team to identify associate training and development needs              
Assist with scheduling and forecasting of staff to maintain optimal service provided              
Develop reward and recognition programs for teams              
Present current customer issues, trends, and recommended solutions to management              
Maintain current understanding of policies and procedures, website changes, new products and processes of company and customer service center              
Manage escalated customer enquiries / complaints              
Unique Knowledge & Skill Requirement              
Strong people management skills to manage and motivate a team of individuals in a normally hectic, high volume service center environment              
Effective coaching and supervisory skills              
Industry understanding & detailed knowledge of processes, work methods, procedures & policies            
Strong organizational, management, and team building skills            
Strong internet and computer literacy skills              

Company Info

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