TL/SDM - Operation - Pune

TL/SDM - Operation - Pune

Stalwart Management Consulting
11 Nos.
10157
Full Time
4.0 Year(s) To 12.0 Year(s)
0.00 LPA TO 15.00 LPA
Job Description:

 

 

 TL - 8L

SDM - 15L

 

Location

Pune

Job Title

Team Leader

   
   

Candidate Qualification

Educational Requirement

 

Graduate Degree Holder 

Relevant Experience and Minimum # of Years

4 – 6 Years which includes a minimum of 1 year of team handling experience

Core Competencies

·         Excellent written and communications skills (English)

·         Should have had coaching and mentoring experience

·         Search skills, ability to approach problems logically

·         Excellent people and performance management skills

·         Excellent client and process management skills

Other Requirements

(Certification, etc.)

·         Willing to work in 24x7 environment

·         Customer service orientation and ability to work in a team

·         Strong keyboard and analytical skills

Detailed Role & Responsibilities (Please include Shift timings & Client Incentives as applicable)

·         Conduct daily briefing and provide 1 on 1 coaching

·         Excellent SLA managements skills and should have experience in preparing and reviewing RCA

·         Should be responsible for overall knowledge  management

·         Maintain tracker at all levels (client updates, performance management etc.)

·         Review team on bottom quadrille management activities

Keyskills :
Company Profile
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